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Frequently Asked Questions

Website FAQ

Here are some quick tutorial videos for the most common questions. 

How do I reset my password

Don't panic if you forgot your password; it's quick and easy to reset it and get a new one. Here's how:



Click the button below or click Forgot? next to the password field from the login screen. This will take you to the password reset page.

However if you are already logged in from a previous session, the button below will take you to the SportsEngine home page.




From the password reset page, enter your email address that you used to create your SportsEngine account and click Send Email. This will trigger a password reset email to be sent to your email address.


Head over to your email provider (gmail, yahoo, outlook, etc.) and look for the password reset email from SportsEngine. If you don't see this email after 10 minutes, be sure to check your spam or junk folder. Open the email and click Reset My Password. This will take you back to SportsEngine.


Type in a new password and then re-type it to confirm that it's the password that you want. Passwords must be at least 8 characters long, include one uppercase and one lowercase letter, and include one number or symbol. Please write your new password down to remember it! Finally click Reset My Password to save the new password.

I didn't receive an email from SportsEngine

If you did not receive an activation or password reset email from SportsEngine after 10 minutes, be sure to check your spam or junk folder in case the email was accidentally flagged as spam.

Will my password automatically update on the mobile app when I reset it?

No, if you change your password on the website and are still logged in to the mobile app, you will need to log out of the mobile app and then log in again with the new password to update it.